Effective September 8, 2026 · Last updated September 8, 2026
This Refund & Cancellation Policy explains how trials, cancellations, and refunds work for BoltHire subscriptions billed through Lemon Squeezy.
It forms part of our Terms of Service. Capitalized terms have the meanings given in the Terms unless stated otherwise.
1. Free trials
Where a free trial is offered, it typically lasts seven (7) days. A valid payment method is required at signup. You will not be charged for the trial period if you cancel before it ends.
Unless cancelled, the trial converts to the paid plan shown at checkout (commonly Starter at the then-current monthly price) and renews automatically.
Trial Auto Apply quotas and other limits are those shown on the Pricing page and at checkout.
2. How to cancel
You may cancel anytime through the Lemon Squeezy customer portal linked from your BoltHire billing settings (or the portal URL associated with your subscription).
After cancellation, you generally retain access until the end of the current paid billing period (or until the trial ends, if you cancel during a trial). You will not be charged for the next period.
Cancelling stops future renewals; it does not automatically issue a refund for the current period unless we approve one under Section 3 or you exercise a statutory right under Section 4.
3. Refunds (discretionary)
Except where required by law (including Section 4), refunds are granted on a case-by-case basis at our sole discretion.
To request a refund, email [EMAIL] from the email address on your account, include your subscription or order details, and explain the reason. We may ask for additional information.
Approved refunds are processed through Lemon Squeezy back to the original payment method and may take several business days to appear on your statement.
4. EU / UK 14-day withdrawal right
If you are a consumer in the EU/EEA or UK purchasing online, you may have a statutory right to withdraw from the contract within fourteen (14) days without giving a reason.
Digital services can begin immediately. If you ask us to start the Service during the withdrawal period (for example by activating a paid plan or trial that unlocks Auto Apply and matching features), you may be asked to acknowledge that you lose the right of withdrawal once performance has begun with your prior express consent, to the extent permitted by law.
At checkout we display an acknowledgement to that effect. If you do not consent to immediate performance, do not complete checkout until you are ready, or contact us before activating paid features.
Where the withdrawal right still applies, contact [EMAIL] within the statutory period. We will follow applicable consumer law regarding refunds and any proportionate charges for services already provided.
5. Chargebacks and payment disputes
Please contact us before filing a chargeback so we can help resolve billing issues quickly.
Abusive or fraudulent chargebacks may result in suspension of the account. We will cooperate with Lemon Squeezy and payment networks to investigate disputes.
6. Plan changes and price changes
Upgrades, downgrades, and proration (if any) are handled according to Lemon Squeezy checkout and portal behavior and the plan you select.
We may change prices for future renewal periods with notice as required by law and our Terms. Price changes do not retroactively alter amounts already paid for the current period.
7. Contact
Billing and refunds: [EMAIL]
Support: [EMAIL]
Postal: [ADDRESS]